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Shipping and payment information

At Montreal Critters, we strive to keep things simple!


Here is all you need to know about Montreal Critters' Super Shipping Service:

  • Shop from the comfort of your home — we will ship your favorite products to virtually any address in Canada.
  • No surprises, no hidden fees — the shipping rate is CAD $9.99 per shipment up to 14Kg. Orders heavier than 14Kg have a flat shipping rate of CAD $19.99.
  • Get your order quickly — we will prepare your order as soon as we receive the payment confirmation from our payment processor. That means that your order usually ships the very same day. Plus, we provide you with a tracking number that you can use to follow your order online.


Here is all you need to know about your order's payment:
  • You can pay with your favorite credit card, or using a PayPal account. You choose! You can also pay with PayPal eChecks; orders paid with eChecks are shipped once the payment is cleared, which can take from 5 to 7 days depending on your bank institution. We also accept  Interac e-Transfer payments.
  • Montreal Critters doesn't store your credit card information. Payments are handled by our payment processor's secure servers, so your information is safe.

And remember: at Montreal Critters we hate spam as much as you do. We will never disclose your personal information to a third party, other than needed to process the payment.

Have special needs or questions?

Don't hesitate contact us. We are listening and we'll be glad to help.


Discover Montreal Critters Today!